It is very important to us that you love your purchase from Charli and Lenni! If you purchase an item that you are not happy with, we will happily refund you within the first 14 days of purchase date.
Your items must meet the following guidelines to be able to be returned:
- Returns are only issued on full priced items (Refunds are not issued on sale items or items purchased with a coupon or discount code)
- Gift Certificates are non-refundable
- Postage charges are non-refundable
- All items must be returned in new, unused, unwashed condition with all tags still attached.
- We cannot offer refunds for swimwear.
- Shoes must be unworn and in original packaging.
Unfortunately we do not cover return postage costs for change of mind.
If you wish to make a return and your item meets the above requirements, please email us at email@example.com or contact us via Facebook or Instagram messenger.
If you receive an item that is faulty - we are so terribly sorry! Please send us an email with a photo and we will organise for a return postage bag to be sent to you and refund your money. If you would like to swap the item over we will happily do so if the item is still available.
Orders of $120 or more will received FREE Standard Shipping.
Orders under $120 will be shipping by Standard Shipping for a flat rate of $12.00
If you have selected In Store pickup, please await an email OR text advising you that your order is ready for collection. This will usually be same day, if orders are placed before 12pm or next day.